sponsored links
Banking Ombudsman is a senior official appointed by Reserve Bank of India to address( look in to) customer complaints against deficiency in certain banking services.
1- Banking Ombudsman scheme is introduced under section 35 A of Banking Regulation Act . 1949 by RBI in 1995 .The Scheme has come into force from January 1, 2006.
2- As of now 15 Banking Ombudsman have appointed who have offices at State Capital
s.
3- All scheduled commercial banks, Regional Rural banks and scheduled primary co operative banks come under ombudsman scheme
4- Banking Ombudsman is a quasi judicial authority which means it has limited powers . It can summon ( order) both the bank and customer , bring the resolution between them by mediation
5-Banking ombudsman will also consider complaints from Non- Resident Indians ( NRI) also having account in India.
6- A complainant can file a complaint with the Banking Ombudsman simply by writing on a plain paper. He can also file it online (at www.bankingombudsman.rbi.org.in or by sending an email to the Banking Ombudsman
7-After receiving complaint , he will try settle the issue through mediation or conciliation between the complaint and the bank named in complaint.
8-If a complaint is not settled by an agreement within a period of one month, the Banking Ombudsman proceeds further to pass an award
9-if the award is acceptable to the complainant, he is required to send to the bank concerned, a letter of acceptance of the award in full and final settlement of his complaint, within a period of 15 days from the date of receipt of the copy of the award by him.
10-if the Award is not acceptable to the bank,the bank has the option to file an appeal before the appellate authority (Deputy governor of RBI) under the scheme.
Sponsored links 1- Banking Ombudsman scheme is introduced under section 35 A of Banking Regulation Act . 1949 by RBI in 1995 .The Scheme has come into force from January 1, 2006.
2- As of now 15 Banking Ombudsman have appointed who have offices at State Capital
s.
3- All scheduled commercial banks, Regional Rural banks and scheduled primary co operative banks come under ombudsman scheme
4- Banking Ombudsman is a quasi judicial authority which means it has limited powers . It can summon ( order) both the bank and customer , bring the resolution between them by mediation
5-Banking ombudsman will also consider complaints from Non- Resident Indians ( NRI) also having account in India.
6- A complainant can file a complaint with the Banking Ombudsman simply by writing on a plain paper. He can also file it online (at www.bankingombudsman.rbi.org.in or by sending an email to the Banking Ombudsman7-After receiving complaint , he will try settle the issue through mediation or conciliation between the complaint and the bank named in complaint.
8-If a complaint is not settled by an agreement within a period of one month, the Banking Ombudsman proceeds further to pass an award
9-if the award is acceptable to the complainant, he is required to send to the bank concerned, a letter of acceptance of the award in full and final settlement of his complaint, within a period of 15 days from the date of receipt of the copy of the award by him.
10-if the Award is not acceptable to the bank,the bank has the option to file an appeal before the appellate authority (Deputy governor of RBI) under the scheme.
Hit the Like button and show your Love
Comment Box is loading comments...
No comments:
Post a Comment